A leading wireless service provider had recognized that their IT billing services organization did not have standard processes and business controls in place, resulting in the majority of internal cli...

A major international communications service provider was pursuing a consumer online billing initiative to enhance electronic bill presentment and payment and customer self-care. Their primary objecti...

The client, a communications service provider, did not have a comprehensive audit program or structured processes in place to deal with monthly billings from vendors that totaled approximately $1.2 mi...

The client had sponsored an annual conference for a number of years. In the previous year, an event planner had taken 10 months and a budget of $1 million to orchestrate the conference. This year, the...

A leading U. S. communications service provider needed to address growing customer dissatisfaction and costly rework associated with inaccurate bills. By capturing necessary billing data and issuing t...