At a time when subscriber interest in DVOD is increasing and pricing plans are becoming more complex with bundling, allowances, rollovers and tier discounts, it is critical for Cable MSOs to know that their subscribers are being billed accurately and that costs are minimized.
Ascertain® Services and Equipment Reconciliation is the solution, giving cable providers the ability to analyze their DVOD transactions, business critical systems such as digital cable controllers and customer management systems, identifying mismatches between service authorization and billed events.
Ascertain® Services and Equipment Reconciliation uses the Ascertain® software solution module, Inter-System Reconciliation (ISR), to compare and maintain integrity across different systems by ensuring that data is fully synchronized between network elements, back office and any third party partner interfaces. Any discrepancies are flagged, mitigating the risk of subscribers receiving free services or being billed for services they did not receive.
Ascertain® Services and Equipment Reconciliation also enables the service provider to identify stranded network resources, such as set top boxes, which were not freed up following service disconnection or termination.
An example of DVOD Services and Equipment Reconciliation analyzing data from head end controllers, billing systems and VOD servicers is illustrated below.
Benefits to Our Clients
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Optimization of cash flow
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Accurate reporting enabling informed analysis of product profitability
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Accurate subscriber billing resulting in increased subscriber satisfaction
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Identification of revenue leakage and stranded assets
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Data integrity between network elements and customer data