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TMCnet quotes Janet Hall in 'IP Telephony an Opportunity, But for Whom?'
Much has happened in the voice business over the last decade, since the advent of IP communications and VoIP. But much has not happened. Some might have thought a whole new industry might arise. Instead, VoIP and IP communications arguably are more aptly seen as the latest evolution of voice services.
Some might have seen the rise of new contestants with huge revenue streams shifted away from incumbent providers. The shift of revenue has happened. But some might question the magnitude of the shift. Smaller competitors have created new revenue streams, it is true. In the U.S. market cable companies have been clear winners.