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Aug 05, 2011
TMNG Global Report Redefines Voice Communications Marketplace
By Anuradha Shukla, TMCnet Contributor
TMNG Global’s (News - Alert) new report has defined how the next generation of 'voice as an application' has potential to transform the basic functions of the enterprise.
In its newly released white paper "The Renaissance of Voice: From Telephony to High Value Applications," TMNG says that this transformation will lead to significant gains in productivity, efficiency, and quality of outcome.
TMNG Global provides professional services to the global communications, digital media, technology, and financial services industries.
Commenting on the current business environment, the company says that new entrants in the market are changing the voice communications marketplace with disruptive technologies and new business models.
Due to this change, old squabbles over pricing and service bundles have disappeared.
TMNG has identified innovation as the real economic driver and says that VoIP is now evolving towards voice applications that can run over multiple platforms and networks.
In future, businesses will see fights over features and benefits of the applications; valued added services and accessibility; and strategic partnerships.
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