CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
The hallmark of management excellence is a healthy level of dissatisfaction with the status quo. Benchmarking enables this dissatisfaction to be channeled into productive change.
Quality System Audit (QSA)
The basic principles of IT value have traditionally been delivery on time, within budget and with the intended benefits. However, triggered by significant recent changes in the business climate and environment, the new realities of IT are rapidly erasing the line between IT and the rest of the business. In this new setting, IT is now under pressure to do it all — innovate, drive growth, exceed required performance levels, optimize costs, understand and manage risk — and facilitate business transformation.
Effective Information Management
The effective management of information, information systems and communication is of critical importance to the success and survival of all enterprises. This criticality arises from:
- The pervasiveness and dependence on information and the services and infrastructure that deliver the information
- The increasing scale and cost of current and future technology‐related investments
- The potential for technologies to enable the transformation of enterprises and business practices
Maximizing IT value requires focus in the following areas:
Strategic Alignment:
A clear understanding of the internal and external business environment providing the required input for setting IT’s mission, vision and strategy; while ensuring that IT ‘s services are aligned to all elements of the enterprise’s environment; business strategy, strategic planning, operational planning and stakeholder requirements.
Value Delivery:
IT processes should be designed, deployed and operated in an efficient and effective way to meet delivery expectations and objectives.
Risk Management:
Preserving the value of the IT enterprise by assessing, monitoring and managing risk.
Resource Management:
Ensuring that an integrated, economical IT infrastructure is in place, new technology is introduced as required by the business, and obsolete systems are updated or replaced. Resource Management should also recognize the importance of human resources, along with hardware and software.
Performance Management:
Recognizes the different perspectives and needs of key stakeholders and processes including financial, customers, internal processes, and learning.
