Business Assurance for Operational Effectiveness

The immense complexity involved with inter-connected services, diverse entities in the value chain, rapid introduction of new products, and deployment of disruptive technologies combine with attacks by aggressive competitors to place our client’s revenue, cash flows, margins, cost containment, service assurance and customer satisfaction at high risk. To succeed and prosper, they must identify a structured and disciplined approach to ensure that their business fully understands the intricacies of network infrastructures, operating and business systems, multiple sales channels, and interdependent processes and systems that can adversely impact their business objectives. The solution is business assurance.

Business Assurance Defined by TMNG Global
These challenges cannot be addressed in a vacuum or from one vendor’s point of view. A best-in-class business assurance program must be holistic, addressing revenue, costs, margin, cash flow, service, customer satisfaction and operational efficiency; include all the vendors in the value chain; be highly automated; and include experts who fully understand the transformation that is taking place in the communications, media and technology industries. TMNG Global understands that Business assurance is not a specific product, service, application or technology, but is an integrated portfolio of all things done to ensure a business operates effectively. How a business defines “operating effectively” is influenced by both internal and external entities and is industry specific, as well as specific to your unique business infrastructure model.

Our Business Assurance Discipline
TMNG Global’s Business assurance discipline assures optimal performance across all aspects of our client’s business by conducting a 360° examination of their business challenges through our unique 5-sided Business assurance Lens. The foundation of our approach to Business assurance is built upon our integrated strategic, technical, operational, and organizational expertise, coupled with our sophisticated portfolio of operational and financial controls; an award-winning Business assurance software suite; proven methodologies; and a hands-on-approach to revenue and cost management, profitability and customer satisfaction.

The Value We Bring
Our core competencies include complex business and operations processes such as service assurance, business process management, revenue, cost and cash flow management, billing, and mediation. Whether directing the integration of billing systems, transforming systems and networks, transitioning to cloud computing, or enhancing revenue management functions, we have repeatedly created lasting and sustainable value for our clients through improved operational performance, reduced expenditures, greater customer satisfaction and optimal efficiencies.

Our strategic combination of professional services, proven methodologies and our Ascertain® Business Assurance Suite will:

• Identify business impacting control, process and systems issues
• Identify bottom line impacting revenue, cost and cash issues
• Develop and implement corrective actions to address identified issues
• Proactively monitor and detect data integrity issues
• Conduct ongoing root cause analysis to eliminate recurring issues
• Integrate new controls and performance measurements in support of new technologies, products and services
• Deliver increased revenues, cost savings and greater customer satisfaction.

Proven Toolsets and Methodologies

Ascertain^®
Quality Business Controls QBC^®
eLexicon^®
Quality Systems Audit QSA^®

For more detail on our approach to Business Assurance, please refer to:

Revenue and Cost Management