CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
Selecting the right approach for achieving operational excellence is challenging and what works for one company is unlikely to work for another, even within the same industry. TMNG Global’s Operational Excellence practice eliminates this pressure by taking a customized, in-depth look at how your company is structured and how work is being executed, so we can develop a plan specific to your business.
Operational Excellence Practice
Organizations today, are seeking to be operationally excellent for three key reasons: costs, customers and competition (the 3 C’s of Operational Excellence). They are continuously seeking for the best ways to achieve operational excellence (maximize revenue and cash flow, lower operational cost, improve flexibility, speed to market, quality, reliability, and customer satisfaction/value) in order to be profitable and win against competition.
TMNG Global understands that operational excellence is the foundation of business growth, profitability and competitive advantage. An organization can only begin to forge new growth strategies and business models after it has developed a matured capability for managing its current business operations effectively and efficiently in the course of meeting the needs of its customer’s and stakeholders. By effectively analyzing and managing business operations, organizations can create the right products with the right features at the right cost.
TMNG Global’s Operational Excellence practice encompasses the entire OSS/BSS spectrum and all business and operational processes; while managing the risk and complexities inherent in transformation, migration and integration projects for its clients in many verticals. Leveraging the company’s legacy of network, operational and process expertise, our team of subject matter experts provide operations assessment consulting, data cleansing and migration services, system integration capabilities and OSS/BSS and application services solutions selection services. Our success has made us the provider of choice for more than twenty years. We help our clients craft a practical approach to a very complicated objective.
We take clients from the point of customer acquisition to provisioning through to billing, collections and accounts receivable management – to cash and profits. With an average of more than 20 years of experience, we have delivered hundreds of real-world operational and business solutions in the global wireline, wireless, and cable/broad industries and have extensive experience with a broad range of the best solution providers.
TMNG Global’s approach builds in customer satisfaction and revenue and cost management into our clients’ internal systems from the ground up. We provide efficient, integrated business and operational processes, supporting technology systems and web-enabled interfaces across all applications. At the center of the solution, TMNG Global provides a customer-focused “info-structure”, ensuring an integrated end-to-end solution.
TMNG Global’s Operations Excellence practice is focused on delivering fully integrated and fully tested, world class solutions designed specifically to our clients’ unique requirements and providing critical benefits including:
- Increased revenue, cash flow and customer satisfaction
- Decreased costs
- Sustainable competitive advantage
- Faster service provisioning
- Reduction in errors and required rework
- Faster, more efficient operations
- Fully integrated business and operational processes and system
For more detail on our approach to achieving Operational Excellence, please refer to: