CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
Case Studies in Business Requirements Analysis
A communications service provider determined that its existing billing platform was inadequate to support its plans to expand its local services footprint via a CLEC offering and to up-sell enhanced services to its existing and new customers. TMNG Global was engaged to assess the existing environment and devise a strategic architecture and migration plan.
A startup subsidiary of a major utility company in the western United States planned to enter the highly competitive niche market of telecommunications, offering an array of data and voice services over “last mile” fiber to commercial customers. Their fiber pathways were unique in that they utilized existing power access and egress from buildings instead of traditional telephone company conduit and de-marcs.
A communications service provider needed to convert to a more advanced billing system in order to offer a dynamic array of long distance data and voice services to wholesale and retail customers. In order to gauge the operational requirements needed to support the new system, the client needed assistance from a firm with experience in implementing long distance billing systems. In addition, the client was very concerned about the high potential for revenue loss associated with the conversion to the new system.
A leading U. S. communications service provider needed to address growing customer dissatisfaction and costly rework associated with inaccurate bills.
A leading wireless service provider had recognized that their IT billing services organization did not have standard processes and business controls in place, resulting in the majority of internal client requests being handled as custom projects, which was costly, inefficient and ineffective. They needed to transform their billing services organization to be more user-friendly, process-driven and business-oriented.
Previous studies undertaken by the billing organization of a major European logistics group provided ample evidence of substantial revenue leakage in current operations across numerous aspects of the business. Based upon the amount of potential benefit and the expected degree of complexity involved in the solution, senior management determined the need for a comprehensive data validation and revenue assurance IT solution to address the business improvement needed