TMNG Global Uses TMNG QBC™ to Significantly Improve A Cable Provider's Collections
ChallengeA cable provider was experiencing significant collections problems. As a result, the cable provider was adversely affecting its parent company’s goal of becoming EBITDA positive in all markets in that calendar year. Both the parent company and the cable provider viewed as critical the need to improve the latter’s collections experience to be more in line with other parts of the business. The cable provider engaged TMNG Global to help it meet this goal.
TMNG Global Solution
We utilized our award-winning Quality Business Controls (TMNG QBC®) methodology to assess key business processes, systems and organization within both the cable provider and its parent company. During this process, we identified key control problems, revenue loss issues and monitoring metrics and we assessed the root causes of each issue uncovered. Our team then defined the appropriate corrective actions to address each issue and prioritized recommended changes to improve processes and management of these processes.
We provided management with prioritized recommendations and action plans that will yield significant financial benefits to the company in the short term. The team went on to assist the company with the implementation of many of the changes and in monitoring their impact on the organization’s financial performance.
Benefits to the Client
Our efforts identified changes to business processes, organization and systems utilization that will enable the cable provider to reduce its bad debt by at least 50% within six months. We anticipate that the client will realize a return on investment of over 40 times the amount paid for our services.
 |