CSMG provides strategic advisory services ranging from growth and business transformation to ecosystem and business model evolution. Our peerless industry depth and experience, signature strategy and quantitative methodologies enable our clients to make sound business decisions in a complex and ever-changing market.
OSS/BSS transformation projects encompass such a broad range of disciplines that only a professional service firm with a vast base of technical and process experience and technical skills can add value. TMNG Global has more than two decades of experience across the entire OSS/BSS spectrum managing the risk and complexities inherent in the assessment, consolidation and migration of OSS/BSS systems and applications.
Operational and Business Support System (OSS/BSS) Transformation
Market forces are coming together to crystallize the future shape of the service provider sector, requiring transformational change in the way they run their businesses. From the construction of network assets through to the systems, policies and processes used in the OSS and BSS environment, service providers face challenges of epic proportions in transforming their business and operational infrastructure.
Transformation of all types must focus on innovation, customer experience, operational efficiencies, and — most importantly — improving financial performance. Transformation in general, and in the area of OSS and BSS in particular, is also about shifting from a product-centric to a customer-centric business, requiring a deep understanding of customers and their preferences to improve the customer experience and create customer loyalty.
The imperative for service providers is to do more with less and that mandates both process and infrastructure transformation. Thus, we believe that transformation planning should also include a consideration of the opportunities afforded by outsourcing.
Our Approach
OSS/BSS transformation projects encompass such a broad range of disciplines that only a professional service firm with a vast base of technical and process experience and technical skills can add value. TMNG Global has more than two decades of experience across the entire OSS/BSS spectrum managing the risk and complexities inherent in the assessment, consolidation and migration of OSS/BSS systems and applications.
Our experience in and understanding of both business and operations systems and business processes has made us the provider of choice for more than twenty years. Our technical and operational consulting services for OSS/BSS transformation encapsulate and make repeatable the expertise we have gained over a broad range of projects: assessments; consolidations; architectural solution design; system and vendor selection; system migration; and implementation.
Our hands-on, in-depth experience combines with our deep industry knowledge to assess your business and operational environment, regardless of data structures or platforms. TMNG Global is vendor neutral and technology agnostic, providing our clients with objective and unbiased assessments and recommendations.
Our core competencies have long been complex business and operations processes such as service assurance, business process management, revenue and cost management, billing, and mediation. Whether directing the integration of billing systems, transforming systems and networks, transitioning to cloud computing, or migrating billing systems, we have repeatedly created lasting and sustainable value for our clients by enabling them to improve operational performance, reduce expenditures and optimize efficiencies.
The TMNG Global organization and its strategy group, CSMG, work in concert with the company’s technical and operational staff to collaborate and leverage information pertaining to advanced business models, next generation products and services, and the analysis of global industry and technological trends. In so doing, this information is translated into software solutions and process controls in support of changing industry dynamics. This “future proofing” is a unique attribute of our approach and provides our clients with software solutions that not only meet their current demands but also provides the necessary functionality and controls in support of future business activities.
TMNG Global can plan and manage your OSS / BSS transformation initiative to deliver the following benefits:
- Deliver new, differentiated services with third-party content that drive revenue growth
- Offer attractive services and bundles such as voice, data and video "triple plays" to improve average revenue per user and customer loyalty
- Defend market share and grow new revenues in a widening field of competitors
- Reduce complexity to minimize process breakdowns, high costs and customer dissatisfaction
- Leverage your legacy infrastructure, as you transform it into an efficient, responsive and business-driven platform
When consolidation is indicated, TMNG develops a carefully orchestrated plan for the transformation of each element of the OSS/BSS platform. This requires careful management of all the moving parts to ensure an efficient, timely, high quality migration to a next generation or Cloud-based OSS/BSS platform.
Each of these steps is equally important to reach the goals of transformation without risking the performance of day-to-day operations. An experienced and focused partner is a valuable companion.
For more detail on our approach to OSS/BSS Transformation, please refer to:
