QA & Testing

The pressure to develop and introduce new services and products during a time of intense competition and technological transformation is overwhelming.  It is more important than ever to ensure the quality of the service and a quality user experience. But how can you ensure that all of the service components are accurate?  And, how can you accomplish this when there is such intense pressure to get your products and services out to market ahead of the competition?

TMNG Global’s QA and Testing service is second to none, and has been developed and proven over numerous engagements and successful implementations.  

The focus of our testing is on the customer experience and the operations and processes which facilitate that customer experience.  The single most important benefit to your company is knowing that the product or service, and user experience, are of the highest quality.

Our Approach

As companies transform their business models, introduce new services and assess the necessary operations and network changes, the potential for these activities to negatively impact service quality and customer experience is significant. 

TMNG Global’s QA and Testing service follows a proven, comprehensive approach beginning with business requirements and doesn't end until operational readiness is established.

There are two phases to the program:

Phase 1:     Project Impact Assessment

• Business Requirements Definition
• Software Business Requirements Defined
• User Methods and Procedures and Training

 Phase 2:     Testing and Test management

• The Test plan, approved by the client, includes:
  • Test Strategy
  • Test Scenarios
  • Test Resource Plan
  • Test Cases
• User Acceptance Testing (UAT)
• Test Management
• User Certification Testing (UCT)
• Operational Readiness Testing (ORT with virtual or live customers)

The entire test plan is synchronized with your business requirements:

Impact Assessments and Business Requirements

Impact Assessments analyze the impact of implementing the new service/project on all the organizations, resources, business processes, systems, applications and other tasks.

Level 1 & 2 business process flows are outlined after the business requirements are base-lined and software business requirements are developed to define the scope, needs, functional and operational requirements as well as training and acceptable criteria for successful deployment. User methods and procedures, along with a training plan, are developed to define the policies, procedures and rules that will be impacted by the new service.

Testing and Test Management Tasks

The test plan provides specific information necessary to plan, conduct and evaluate a user acceptance test and to validate synchronization with stated business needs, including:

• A Test Strategy
• Test Scenarios
• Test Resource Plan 
• Test Cases 

Why TMNG Global?

TMNG Global's in-depth knowledge of service assurance, service delivery processes, billing and all the other components necessary for the introduction of new or enhanced capabilities, that makes TMNG Global a leader in quality assurance and testing.

In the long term your greatest benefit is the knowledge that your user’s experience will be positive because the new service, product or project, and all the supporting systems and processes, have been fully tested and all the appropriate people have been trained on the relevant methods and procedures.

Some illustrative engagements demonstrate how TMNG Global can assist your quality assurance programs:

$50 Million saved in operating expenses

• Our client needed to migrate customers onto a single offer set and an integrated OSS architecture in a transparent fashion.  Areas of focus included contracting, service delivery, and service assurance.  TMNG developed a phased approach for the systems integration, authored requirements, re-engineered business processes, managed and executed UAT, UCT, and ORT.  100% of the projects were successfully delivered on-time, providing for a seamless migration of customers.

Integrated billing and variable pricing after multiple company merger

• As a result of a merger, our client had a number of systems and processes used by formerly separate companies to bill customers.  The client’s objective was to provide customers with a unified bill for all services and offer additional billing alternatives.  TMNG Global served as the lead for all user testing, requirements analysis, test scenarios, test plan development, test cases and UAT, UCT, and ORT execution.

 The client’s objective was to provide a common customer interface

• To achieve this goal, 26 individual software development projects were planned to deliver 65 tools and expanded capabilities for the service delivery and service assurance functions.  TMNG Global constructed a true end-to-end, integrated test environment with automated reporting for testing of previously separate and disparate processes, systems, network elements, and product offers.