IT Benchmarking

Benchmarking is the ongoing process of identifying best practices, measuring your own corporate performance against those practices, and the implementing those best practices to improve performance. It should be viewed as a basic yet continuous process of setting objectives. IT Benchmarking will help your enterprise answer the following questions:

• How do my IT organization’s service levels compare with others in my industry as well as with Best-in-Class organizations?
• What is our performance baseline and where should our performance targets be set?
• What are the industry’s best practices and how does our organization compare?
• How can we optimize the delivery of IT services within our company and to our customers and partners?
• What is the level of customer satisfaction with the delivery of IT services?
• How does my IT infrastructure compare to others in my industry?

Our Solution
TMNG Global’s IT Benchmarking process comprehensively assesses a client’s computing systems and related people and processes.  Our Quality Systems Audit (QSA®)  methodology and our experts deliver a documented, detailed, categorized, and scored assessment of a client’s IT infrastructure, processes and organizational structure, in comparison with industry best practices and peer performance. TMNG Global’s expert analysis of the findings results in recommendations for short and long-term improvements, greater efficiencies, needed upgrades and potential risks. 

Developed and continually updated by TMNG Global, Quality Systems Audit (QSA^®) is a proprietary, rigorous, proven methodology for the assessment of information technology (IT) systems and processes against industry benchmarks and best practices.   QSA^® incorporates  recognized good practices based on Information Systems Audit and Control Association (ISACA^®), IT Governance Institute™, and Control Objectives for Information and related Technology (COBIT^®) referential standards. 

The QSA process includes:

• Computing capabilities
• System, Network and Application management processes and procedures
• Human resource capabilities and organization
• System, Hardware, and Network maintenance
• System, Hardware, and Network protection

…and evaluates and measures performance across all relevant functional areas, including:

• System Hardware
• System Software
• Network Infrastructure
• Systems Administration and Operations
• Data Center Environment
• Security
• Software Release Management
• Backup and Recovery
• Business Continuity and Disaster Recovery
• Business Continuance

Why TMNG Global?
Our clients rely on TMNG Global’s QSA^® and our experts to help them assess their current technical environment and provide actionable recommendations to improve performance and move toward best-in-class.

Our deep understanding of the interdependencies between networks, systems, data and customer interfaces, as well as our vendor-neutral and technology-agnostic approach has made us their vendor of choice in this area for nearly two decades.

Our holistic approach and structured, rigorous and disciplined methodology to the assessment of IT operations, systems and processes will generate the following benefits for your organization: 

• A thorough understanding of your IT infrastructure
• A comprehensive assessment of your IT process performance and how this impacts your total performance
• An accurate understanding of your performance baseline
• Actionable insights for short term and long term improvements to performance
• An accurate measurement of your performance versus your peer group